Healthcare Operations Specialist

4 weeks ago


Dallas, Texas, United States Parkland Health and Hospital System Full time

Parkland Health and Hospital System is seeking a highly skilled Collections Specialists to join our team.

Key Responsibilities:

  • Research and monitor areas of compliance, workflow, business processes, and recommend policies, procedures, and other changes to improve consistency and effectiveness.
  • Assist in the management/reconciliation of patient accounts with charge discrepancies by researching issues and working with Patient Financial Services (PFS) to make account adjustments in a timely manner.
  • Ensure complete and accurate information is provided for coding and billing to ensure revenue is maximized.
  • Monitor and track staff quality and productivity by auditing accounts to ensure adherence to policies and procedures.
  • Participate in ongoing quality monitoring, policy review, and process improvement activities.
  • Serve as a lead resource for scheduling within outpatient Physical Medicine & Rehabilitation (PM&R) to achieve effective and efficient operations.
  • Provide daily staff support for all functional areas in outpatient PM&R.
  • Assist with the selection, orientation, training, counseling, and evaluation of assigned employees to ensure maximum utilization of individual and group capabilities.
  • Assist with patient complaints related to scheduling, guiding the situation toward resolution, or directing/escalating to the proper resource for resolution.

Requirements:

  • Three (3) years' experience in a hospital or business office setting, including experience in medical billing, registration, or coding.
  • Working knowledge of CPT and ICD-10 coding.
  • Ability to demonstrate a working knowledge of personal computers, including word processing, spreadsheet, and database software.
  • Detail-oriented, possess basic mathematical skills, and have sharp analytical skills to resolve complex financial issues.

Why Work at Parkland?

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.



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