Patient Access Representative
4 weeks ago
This is a full-time position in a call center where you will schedule patients for procedures in the hospital, Ambulatory Care Centers, and the Women's Center. The position is located in the office at the Wells Fargo Building, 8th floor. The hours of operation are Monday-Friday, 8 am - 4:30 pm. This position offers benefits and is a great opportunity to work in a team environment.
Key Responsibilities:
- Exhibit proficiency in all aspects of scheduling and pre-certification.
- Pre-register and pre-certify outpatients by obtaining necessary, accurate financial and demographic information.
- Consistently exhibit excellence in patient/customer service.
- Demonstrate knowledge and ability to operate various types of office equipment.
- Consistently complete all assigned tasks.
- Work as a positive team member to support and increase overall efficiency of the department.
- High School diploma or equivalent is required.
- Excellent communication skills are required.
- Ability to multi-task is required.
- Knowledge of Call Center phone systems and registration/insurance verification is highly preferred.
- Working knowledge of medical terminology is required.
- Proficiency in computer skills and experience with computerized scheduling system is required.
- Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
- Comprehensive benefits that start on your first day of work.
- Retirement savings program with employer matching.
- We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
- We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.
Trinity Health is a not-for-profit Catholic healthcare system that operates in the spirit of the Sisters of Mercy. We are committed to providing compassionate and holistic person-centered care. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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