Patient Access Representative 1

1 week ago


Fort Lauderdale, Florida, United States The University of Miami Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Access Representative 1 to join our team at the University of Miami Health System. As a Patient Access Representative 1, you will play a critical role in ensuring a positive and efficient experience for our patients and their families.

Key Responsibilities
  • Serve as a patient advocate and service ambassador, providing exceptional customer service and ensuring a favorable first impression for internal and external customers.
  • Perform all on-site patient access registration related functions promptly and accurately, without compromising patient safety, quality, service levels, and reimbursement.
  • Comply with all established UHealth policies and procedures related to Patient Access and State/Federal regulations.
  • Identify and collect patient's self-pay responsibility, including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics.
  • Play a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront.
Requirements
  • High School Diploma required; Bachelor's degree preferred.
  • One (1) year of customer service experience required; experience in a healthcare related setting preferred.
  • Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
What We Offer
  • Competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to be part of a world-class healthcare system that is committed to excellence and innovation.


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