Service Center Advisor

2 weeks ago


Peru, Illinois, United States Sapp Bros. Full time
About the Role

We are seeking a highly skilled Service Writer to join our team at Sapp Bros., Inc. As a Service Writer, you will play a critical role in providing exceptional customer service and ensuring the efficient throughput of assigned jobs.

Key Responsibilities
  • Build strong customer relationships and ensure that customers receive prompt, courteous, and effective assistance.
  • Start Lock Out Tag Out procedures on all vehicles getting work done.
  • Communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.
  • Maintain and contribute to efficient throughput of assigned jobs.
  • Operate daily functions to ensure customer needs are met in a timely and efficient manner.
  • Assign work orders to the proper skilled technician to ensure the highest quality of work is obtained.
  • Deliver 5 Star Service by handling incoming calls to meet caller's expectations in a professional and timely manner.
  • Properly complete work orders.
  • Help with stocking and counting inventory.
  • Assist with over the counter sales when needed.
  • Help with maintaining fleet accounts.
  • Perform daily cleaning duties.
  • Perform parts deliveries and pickups.
  • Follow all established safety guidelines, including 100% compliance for Lock Out Tag Out.
Requirements
  • High school diploma, GED or equivalent, preferred.
  • Minimum of 18 years of age.
  • Minimum of 1 year of previous related experience in a service advisor or service writer role, preferred.
  • Experience with typing or keyboarding.
  • Physical presence at assigned work site, required.
  • Valid Driver's License with a good driving record.
About Sapp Bros.

Sapp Bros., Inc. is a growing chain of travel centers committed to providing a safe environment, worked in by safety-minded employees. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Our benefits include:

  • Health Insurance
  • Vision Dental Insurance
  • Life Accident Insurance
  • Short Long Term Disability
  • 401k plus Company Match
  • Employee Referral Program
  • Paid Time Off
  • Paid Holidays
  • On-Demand Pay
  • Uniform Footwear Program
  • Employee Assistance Program
  • Gym Membership Reimbursement
  • Tuition Reimbursement
  • Discounts on Gasoline Diesel - 25 cents off
  • Store Restaurant Discounts
  • Career Advancement - We promote from within


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