Senior Technical Specialist

1 month ago


Simsbury, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and experienced Senior Agent to join our Geek Squad team at Best Buy. As a Senior Agent, you will be responsible for leading a team of agents in the Precinct and acting as a role model in performing repairs and services.

Key Responsibilities
  • Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customer needs.
  • Assist Geek Squad Manager or independently assign staff for client assistance, diagnosis, repair, service, and follow-up.
  • Communicate department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
  • Work with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals.
  • Handle escalated client service issues.
  • Provide ongoing coaching and act as a consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Requirements
  • One year of experience in diagnosing and repairing PCs or consumer electronics.
  • One year of customer service experience.
  • One year of leadership experience including coaching, training, and recognition.

Best Buy is an equal opportunity employer. We offer a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.



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