Alterations Customer Service Representative
4 weeks ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and driving sales growth.
Key Responsibilities:
- Welcome and service customers with genuine enthusiasm, adapting style to suit their needs.
- Manage customer flow, delivering a five-star experience through efficient use of systems.
- Meet service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers.
- Proactively address customer concerns, escalating when necessary and partnering with leadership.
- Promote alterations services and personalization options, maintaining store standards.
Requirements:
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS systems.
Benefits:
- Rewarding environment and competitive pay.
- Team bonus.
- Get Paid Early.
- Generous Team Member Discount.
- After First Pay Period Vision Care.
- Supplemental Insurances.
- Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K Program.
- Discounts for Identity Theft Protection.
- Discounts for Home and Auto Insurance.
- Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
- Pet Insurance.
At David's Bridal, we're committed to Diversity, Equity, and Inclusion.
We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
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