Alterations Customer Service Representative

4 weeks ago


Altamonte Springs, Florida, United States David's Bridal Full time
Alterations Customer Service Representative

At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and driving sales growth.

Key Responsibilities:

  • Welcome and service customers with genuine enthusiasm, adapting style to suit their needs.
  • Manage customer flow, delivering a five-star experience through efficient use of systems.
  • Meet service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers.
  • Proactively address customer concerns, escalating when necessary and partnering with leadership.
  • Promote alterations services and personalization options, maintaining store standards.

Requirements:

  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS systems.

Benefits:

  • Rewarding environment and competitive pay.
  • Team bonus.
  • Get Paid Early.
  • Generous Team Member Discount.
  • After First Pay Period Vision Care.
  • Supplemental Insurances.
  • Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K Program.
  • Discounts for Identity Theft Protection.
  • Discounts for Home and Auto Insurance.
  • Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
  • Pet Insurance.

At David's Bridal, we're committed to Diversity, Equity, and Inclusion.

We vow to create a culture where all forms of diversity are celebrated and seen as valuable.



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