Telecommunications Customer Service Representative

4 weeks ago


Altamonte Springs, Florida, United States ES Solutions Firm Full time

ES Solutions Firm is a leading consulting sales and marketing firm specializing in telecommunications. We help our clients maximize their profitability and brand exposure through innovative revenue capabilities.

We are seeking a self-motivated Telecommunications Customer Service Representative to assist with our firm's strategic marketing and sales campaigns. As the brand's face and voice, you will be responsible for executing our marketing and sales directives, building quality relationships with new clientele, and maintaining existing customer accounts.

Key Responsibilities:

  • Engage in direct communication with customers, providing expert product knowledge and educating them on their desired product inquiries.
  • Research target markets to identify and engage with new and existing customers, bolstering our sales pipeline.
  • Communicate product features and benefits based on individualized customer needs.
  • Address objections and answer questions throughout the sales process.
  • Respond promptly and professionally to all account inquiries.
  • Attend regular product training sessions with CSR team-mates and upper-level management.

Requirements for Success:

  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in customer service or sales is highly recommended.
  • Excellent verbal and nonverbal communication skills.
  • A tenacious and growth-oriented mindset.
  • A driven mindset with impeccable time management skills and a superior work ethic.
  • A positive and professional demeanor when working with other CSRs and customers.


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