Customer Service Ambassador

4 weeks ago


Altamonte Springs, Florida, United States Steffanie Rigetta Agency, LLC Full time
Job Description

At Steffanie Rigetta Agency, LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Process customer policy change requests in a timely and efficient manner.
  • Verify customer contact information and update records as necessary.
  • Answer incoming phone calls promptly and provide exceptional customer service.
  • Schedule appointments for sales staff with prospective customers.
  • Respond to customer inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Maintain client relationships through follow-up phone calls and ensure customer satisfaction.

Requirements:
  • Possess a strong work ethic and a positive attitude.
  • Be proficient in multitasking, follow-through, and follow-up.
  • Exhibit excellent customer service skills and a driven, goal-oriented mindset.
  • Ability to handle stressful and difficult situations in a professional manner.

Benefits:
  • Annual base salary with bonus opportunities.
  • Paid time off (PTO).
  • Dental and vision insurance.
  • Hands-on training and career growth opportunities.


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