Fitness Operations Assistant
1 week ago
Planet Fitness is seeking a highly motivated and customer-focused Assistant Manager to join our team. As a key member of our operations team, you will play a vital role in ensuring our members receive an exceptional experience at our Judgement Free gyms.
Key Responsibilities:
- Assist in overseeing gym operations to ensure a seamless member experience.
- Recruit, hire, train, and develop a high-performing staff of Member Service Representatives, Trainers, and Custodians.
- Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
- Provide backup support to the Club Manager as needed, including scheduling, staff management, and resolving employee issues.
- Assist with front desk activities, including answering phones, checking members into the system, and facilitating member requests.
- Oversee cleanliness and maintenance of the facility and assist with ordering supplies within budget.
- Track statistics and reports, providing valuable insights to support business growth.
Requirements:
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Open availability, especially weekends.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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