Fitness Operations Assistant

1 week ago


Rochester, Minnesota, United States Planet Fitness Full time
Job Overview

Planet Fitness is seeking a highly motivated and customer-focused Assistant Manager to join our team. As a key member of our operations team, you will play a vital role in ensuring our members receive an exceptional experience at our Judgement Free gyms.

Key Responsibilities:

  • Assist in overseeing gym operations to ensure a seamless member experience.
  • Recruit, hire, train, and develop a high-performing staff of Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Provide backup support to the Club Manager as needed, including scheduling, staff management, and resolving employee issues.
  • Assist with front desk activities, including answering phones, checking members into the system, and facilitating member requests.
  • Oversee cleanliness and maintenance of the facility and assist with ordering supplies within budget.
  • Track statistics and reports, providing valuable insights to support business growth.

Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Open availability, especially weekends.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

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