Pro Services Specialist

4 days ago


Gurnee, Illinois, United States Floor & Decor Holdings, Inc. Full time
Job Title: Pro Services Specialist

Floor & Decor Holdings, Inc. is seeking a skilled Pro Services Specialist to join our team. As a key member of our sales and service team, you will be responsible for building relationships with our professional customers and helping them grow their businesses.

Key Responsibilities:
  • Understand trends in the professional market and collaborate with our Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.
  • Support the PRO desk in-store, handling phone calls, managing orders, and providing customer support and escalations.
  • Maintain extensive knowledge about Floor & Decor products and train and support the store team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation in our programs.
  • Promote PRO Credit Solutions, such as Commercial Business Account or PRO Premier Credit Card, and offer and assist PROs to sign up for the PRO Premier Rewards Program.
  • Coordinate and assist with PRO customers in-store activities and collaborate in all store initiatives.
Requirements:
  • High School diploma or equivalent; Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce/CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the store trade area is a plus.
Working Conditions:

This position is hourly and may include hours that exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.

Benefits and Rewards:
  • Bonus opportunities at every level.
  • Non-traditional retail hours (we close at 7p).
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • 80 hrs. annualized paid vacation (full-time associates).
  • 4 paid holidays per year (full-time hourly store associates only).
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).


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