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UPS Field Service Technician

2 months ago

Orlando, Florida, United States Pkaza Full time
Job Description

This is a career-growth minded role with exciting projects involving leading-edge technology and innovation, as well as competitive salaries and benefits.

Job Summary

We are seeking a fully competent UPS Field Technician to apply an intensive and diversified knowledge of complete UPS start-up, testing and operations. The successful candidate will be responsible for commissioning, maintaining and providing emergency support on power electronics at customers' sites within their respective regional coverage area.

Responsibilities:
  • Commissioning and Maintenance: Performs commissioning focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing.
  • Preventive Maintenance and Emergency Response: When not in the field, the candidate will be involved in preventive maintenance, emergency response, equipment start-up and/or field modification, and will occasionally train at the company's headquarters testing equipment or rebuilding older systems.
  • Technical Support: Discusses with technical support problems related to maintenance or operation of equipment.
  • Methods of Procedures (MOPs): Participates in the development of MOPs.
  • Consultation: Consults with supervisor concerning unusual problems and developments.
  • Work Environment: The candidate will be home-based.
Qualifications:
  • Experience: Preferably 3-5+ years experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, STS, etc.
  • Skills: Utilizes hand tools and test equipment to perform work, requires excellent verbal, written communication skills & customer relation skills, must be able to provide high level of quality customer service, must be able to complete Field Service Reports within a timely manner.
  • Knowledge: Requires knowledge of equipment manufacturer's specifications, ability to work independently and resourceful with good initiatives, must be able to perform repeated bending & lifting of up to 100lbs during certain procedures.
  • Additional Requirements: Must be able to provide necessary pro-active recommendations to clients, candidate must be willing to work nights & weekends when necessary / be on call when needed, knowledge of general computer hardware & software applications, previous 3rd Party UPS experience a plus, UPS OEM factory training or experience working in the field with: Emerson / Liebert / Vertiv ; APC / MGE / Schneider, or Eaton / Powerware / PDI, a MUST.
  • Education: Technical degree a (DeVry, Lincoln Tech ) a plus, previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy nukes- EMN, ETN, MMNs, SeaBees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, etc.).
  • Travel: Travel typically is regional, but can be nationally if any emergencies arise.