Field Service Technician

3 weeks ago


Orlando, Florida, United States US Water Services Corporation Full time
Job Summary

US Water Services Corporation is seeking a highly skilled Field Customer Service Technician to join our team. As a Field Customer Service Technician, you will be responsible for performing daily operations and completion of customer service and utility billing generated service orders and scheduled meter reading routes. You will also be responsible for performing routine meter service area maintenance activities, including skilled pipe work, testing, installations, repairs, and other related duties as assigned.

Key Responsibilities
  • Perform day-to-day activities related to the meter service area
  • Interact with utility customers by phone, in person, or written correspondence
  • Complete scheduled maintenance (preventive/corrective/investigative) related service orders and delinquent turn-offs
  • Read meter reader routes daily
  • Perform meter read upload/download
  • Review service orders daily and address inconsistencies to ensure service order accuracy and Key Performance Indicators are being met
  • Complete various other components within duties, such as managing idle times and other time management-related factors
  • Participate in the coordination of activities related to the Maintenance Department and the Customer Service Department in meeting the KPIs, and client and customer expectations as outlined in the Contractual Obligations of USWSC and the contracted utility
  • Identify and implement corrective action where necessary in completing the various Customer Service, Field Service, Meter Reading, and Billing as assigned
  • Meet the various KPI goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the contracted utility

Requirements
  • High School diploma or state-recognized equivalent
  • One (1) year of progressively responsible utility-related experience; or any equivalent combination of experience and training which provides the required knowledge

Benefits
US Water/USW Utility Group offers a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

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