Patient Outreach Specialist

3 days ago


Miami, Florida, United States DOCTORS HEALTHCARE PLANS, INC. Full time
Patient Outreach Specialist Job Description
Are you passionate about delivering exceptional patient care and improving the overall healthcare experience? Do you have excellent communication and interpersonal skills? If so, we encourage you to apply for our Patient Outreach Specialist role at DOCTORS HEALTHCARE PLANS, INC.

About the Role
In this role, you will be responsible for initiating calls to health plan members to cultivate relationships, assess satisfaction, and gather feedback. You will also perform quality assurance calls with disenrolling members to understand reasons and identify trends. Additionally, you will maintain accurate member records in the data system.

Key Responsibilities
- Initiate calls to health plan members to cultivate relationships and gather feedback
- Assess member satisfaction and identify concerns
- Perform quality assurance calls with disenrolling members to understand reasons and identify trends
- Maintain accurate member records in the data system

Required Skills and Qualifications
- 1-2 years of experience in a healthcare or customer service setting
- Proficiency in Microsoft Office Suite
- Ability to work independently and collaboratively within a team environment
- Exceptional verbal and written communication skills
- Bilingual (English/Spanish)

Compensation Package
- Competitive salary range: $45,000 - $55,000 per year
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

Our Commitment to Diversity and Inclusion
We value diversity and inclusion, and we welcome applications from qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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