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Support Administrator On-Site Ontario, CA

1 month ago

Ontario, California, United States MNX Global Logistics Full time
Support Administrator Job Description

MNX Global Logistics is seeking a skilled Support Administrator to join our IT Team in Ontario, CA. As a key member of our team, you will provide first and second-tier support for end-users, manage hardware inventory, and continually improve processes to contribute to the organization's operational effectiveness.

Key Responsibilities:
  • Provide phone and remote user support to our team members.
  • Manage service desk ticket queues and respond to requests for service meeting or exceeding our SLAs.
  • Perform Windows 11 system imaging and creation with standard software installation packages as required.
  • Hardware inventory and asset management.
  • Process onboarding of users and maintain access security.
  • Implement, improve, and document new and existing policies, procedures, and processes for various IT systems.
Requirements:
  • Bachelor's degree in Computer Science or equivalent experience.
  • 2+ years' desktop support experience installing and troubleshooting Win 10 & 11.
  • 2+ years' experience managing Android/Apple mobile devices in a business environment.
  • 2+ years' imaging systems experience.
  • 2+ years' in a business-facing IT customer support role.
  • 2+ years' experience in system administration in network and Windows platforms.
What We Offer:
  • Competitive pay: $58k to $63k.
  • Bonus plan.
  • Paid vacation and sick time.
  • 401(k) match.
  • Multiple health plans.

MNX Global Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information. We are a diverse group of unique individuals, each with their own background, beliefs, and experiences, united in the spirit of 'One MNX'.