Customer Solutions Liaison

3 weeks ago


Georgetown, United States Momentum Manufacturing Group LLC Full time
Job Overview

Momentum Manufacturing Group LLC is a leading manufacturing partner to OEMs and product manufacturers across various markets. With a skilled workforce of over 800 employees, 11 manufacturing facilities across the Northeast, 800,000 sq. ft. of manufacturing space, and a full suite of in-house metal manufacturing and value-added capabilities, we are an integral and trusted supply chain partner to many.

We value each team member and understand that each person plays a critical part in our ongoing success. We offer a comprehensive benefits package, including medical, dental, vision, employer-paid Short Term Disability, employer-paid life insurance, Paid Time Off, Holidays, and a 401(k) plan with a match after one year of employment.

Job Summary

We are seeking a customer-focused professional with a passion for communicating with people and proactively solving issues. The ideal candidate will perform well in a team environment and have exceptional communication skills, both written and verbal.

Key Responsibilities
  • Provide excellent customer service to a designated list of named accounts, including troubleshooting assistance for customer orders, account statuses, and addressing customer requests.
  • Respond promptly to customer requests via email and phone and follow up as needed.
  • Process account sales orders and returns via our ERP and input RFQs in quoting system.
  • Run open order reports for assigned customer base to proactively ensure on-time delivery.
  • Attend internal and external customer meetings as required.
  • Escalate issues to management for resolution.
  • Monitor and adjust open order dates in both internal ERP and customer portals where applicable.
  • Establish rapport and work collaboratively with internal teams in operations, planning, engineering, quality, and sales to advise of potential or existing issues/updates.
  • Provide weekly reports as requested.
Requirements
  • Proven work experience in customer service.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Proven ability to analyze data and multi-task responsibilities.
  • Proactive and motivated as well as a team player.
  • Proficiency with MS Office Suite, particularly MS Excel and Outlook.
  • Solid understanding of customer service best practices.
  • Prior experience with a manufacturing company or technical products is a plus.


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