IT Technical Support Specialist

4 weeks ago

Fort Devens, United States SMC Corporation Full time
About SMC Ltd.

SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. Our organization is built on a foundation of speed, technology, and exceptional performance. We are comprised of dedicated people with decades of manufacturing experience, driving strong growth and offering outstanding career opportunities for equally dedicated individuals.

Job Summary:

Our IT Technical Support Analyst is responsible for providing software support and testing/replacing basic hardware. This position typically works Monday through Friday - days.

Key Responsibilities:

  • Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware, and all other IT-related equipment.
  • Provide computer/network support relating to software and hardware problems.
  • Work directly with customers to provide services and help to resolve computer problems.
  • Exercise good judgment in analysis of problems to decide the proper level of maintenance required to solve the problem.
  • Test programs and systems by analyzing them to determine likely problem areas.
  • Install, maintain, or assist with network hardware and software.
  • Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.

Requirements:

  • High School Diploma or equivalent required.
  • Prior experience or training on computer systems or operations.
  • Must have excellent written and verbal communication skills.
  • Self-starter with the ability to work with minimal supervision.
  • Strong team player, well organized, and flexible.
  • Knowledge of and ability to troubleshoot computer operations, programming, and computer hardware and software in use by SMC.
  • Ability to detect, analyze, and resolve computer software and network problems.
  • Ability to interact with users and provide clear and useful instruction and training, or obtain necessary information to correct problems on a timely basis.
  • Ability to correctly install and maintain computer hardware and software.

Preferred Qualifications:

  • Previous experience in a manufacturing environment.

SMC Ltd. is an Equal Opportunity Employer.

Applicants may be subject to pre-employment screening, which may include drug screening, reference checks, employment verifications, background screening, and/or skills assessments.

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