Tax Office Manager

3 weeks ago


Bronx, New York, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

Job Summary:

H&R Block is seeking a highly motivated and experienced Multi-Unit Team Leader to join our team. As a Multi-Unit Team Leader, you will be responsible for leading a team of tax office associates and managing the day-to-day operations of multiple tax offices. You will be responsible for driving growth, improving customer satisfaction, and ensuring that our tax offices are running efficiently and effectively.

Key Responsibilities:

  • Lead a team of tax office associates and provide guidance and support to ensure they are meeting their performance goals.
  • Manage the day-to-day operations of multiple tax offices, including scheduling, staffing, and inventory management.
  • Develop and implement strategies to drive growth and improve customer satisfaction.
  • Monitor and analyze key performance indicators (KPIs) to ensure that our tax offices are meeting their goals.
  • Collaborate with other departments, such as marketing and sales, to ensure that our tax offices are aligned with company goals.

Requirements:

  • 3+ years of experience in a leadership role, preferably in a retail or customer service environment.
  • Proven track record of driving growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.


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