Customer Service Representative

3 weeks ago


Nashville, Tennessee, United States Hodge Industrial Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hodge Industrial. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

About the Role

This is a full-time position that requires a strong customer service background, with a minimum of 2 years of experience in a similar role. You will be responsible for scheduling service appointments, coordinating with technicians, and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Schedule service appointments and coordinate with technicians to ensure timely and efficient service delivery
  • Provide exceptional customer service and support to our clients, responding to their inquiries and resolving any issues in a timely and professional manner
  • Work closely with the service team to ensure that all service requests are fulfilled in a timely and efficient manner
  • Maintain accurate records of customer interactions and service requests
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements

  • 2 years of customer service experience
  • 2 years of scheduling experience (bonus points for experience scheduling service technicians)
  • 2 years of office phone experience
  • Demonstrated basic office etiquette
  • Quickly and easily adapted to new technology with proper training
  • Used Google Suite apps - sheets, docs, slides, etc
  • Email like a rockstar

What We Offer

  • A competitive salary of $40,000 - $50,000 per year
  • A comprehensive benefits package, including 401(k), dental insurance, employee discount, health insurance, health savings account, life insurance, paid time off, professional development assistance, and vision insurance
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.



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