Relationship Manager

2 days ago


Greenwood, Missouri, United States Computer Services Incorporated Full time
Job Summary

As a Relationship Manager at Computer Services Incorporated, you will play a critical role in maintaining and expanding relationships with customers, serving as the primary liaison between our company and the customers. Your goal will be to achieve excellence in customer service, leading to high customer satisfaction, contract renewals, and representing the entire range of our company's products and services.

Key Responsibilities
  • Foster and grow relationships with multiple customers.
  • Support a single line of business and/or understand a primary application.
  • Demonstrate a general understanding of CSI products and/or service offerings.
  • Establish and maintain productive, professional relationships with key personnel in assigned customer accounts; ensure assigned customers' needs and expectations are met; serve as a point of escalation for unresolved issues.
  • Contribute to and work to ensure business retention, pipeline generation, and the receipt of Would Recommend CSI surveys.
  • Participate and/or lead in the cross-sale process and pipeline generation.
  • Perform various sales and relationship activities to meet assigned targets for retention; build productive pipelines; produce profitable sales volume; and contribute to the achievement of strategic objectives.
  • Participate in consultative selling by staying in constant communication with the client to proactively understand their needs, goals, and direction.
  • Evaluate the usage of all CSI products with each assigned client and present additional CSI products and value-add solutions as appropriate; keep clients abreast of product offerings through CSI marketing efforts, product notifications, and webinars.
  • Perform other duties as assigned.
Primary Results Accountable for Achieving
  • High NPS score.
  • Familiarize the customer with new and existing products/services.
  • Provide a conduit to the product, sales, and support teams to assist customer in achieving their goals and achieve.
  • Address customer concerns and issues.
  • Alignment of customer expectations with CSI to build trust and rapport that yields a stronger relationship.
  • Produces customer satisfaction, appreciation, and loyalty to strengthen relationships.
  • Responsible for all interaction between CSI and the customers. This includes bill collection, customer service, cross sales, and management reporting. Ultimate accountability is excellent customer satisfaction.
Job Requirements

Education & Certifications:

Education or job knowledge equivalent to college or university undergraduate education.

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least three (3) years.

Required Skills:

  • Banking / financial services experience.
  • Collaboration skills.
  • Listening skills.
  • Problem solving skills.
  • Negotiation skills.
  • Business acumen.
  • Follow-through and attention to detail.
  • High organizational management skills.
  • Mathematical skills.
  • Communication skills – both written and verbal.
  • Reasoning skills.


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