IT Support Specialist

3 weeks ago


San Carlos, California, United States edgecomputingassociation Full time
About Oportun

Oportun is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Our mission is to deliver affordable credit to those left out of the financial mainstream.

Job Summary

We are seeking a motivated and customer-focused IT Support Specialist to join our fast-growing IT organization. As a key member of our team, you will play a critical role in supporting cloud and desktop software, troubleshooting conference rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, resolving printer issues, and more.

Responsibilities
  • Provide expert technical support to our customers and team members
  • Work independently with minimal supervision to resolve technical issues
  • Strategic thinker that wants to solve problems, not just band-aid them
  • Ability to learn new technologies quickly and with minimal guidance
  • Assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications
  • Use remote control tools to help troubleshoot and resolve issues
  • Experience configuring and deploying new systems using SCCM/JAMF
  • Understand basic networking
  • Analyze current equipment and give recommendations on replacing hardware as necessary
  • Constantly monitor individual queue and prioritize accordingly to meet SLA
  • Work with vendors to resolve issues in a timely manner
  • Operate as the escalation point for junior members of the EUS team on difficult to solve incidents
  • Assist Platform team with app/update testing
Qualifications
  • 5-8 years of Information Technology experience
  • Advanced knowledge of Windows/Mac OS, including strong WiFi and network connectivity
  • Strong communication and technical documentation skills
  • Solid working knowledge of both Active Directory & Microsoft Office 365
  • Ability to lead small/medium complexity projects
  • Videoconferencing technology support experience, particularly Zoom, preferred
About Working at Oportun

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable, and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.

We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion, and Belonging Council.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status, or any other category protected by the laws or regulations in the locations where we operate.



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