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Dental Assistant Position
1 month ago
About the Role:
The Dental Assistant will provide support to CHP dentists and dental hygienists, assisting with instruments, seating patients, and room preparation. This role requires excellent communication skills, including the ability to effectively present information to customers, clients, and other employees.
Key Responsibilities:
- Support CHP dentists by assisting with instruments, seating patients, and room preparation.
- Greet patients upon arrival, escort patients from waiting room to treatment room.
- Take patient vitals and records for dentist evaluation.
- Take dental intra-oral and radiographs.
- Gather patients medical history for dentist review and final documentation.
- Document patients current medicines, medical conditions, and pre-med if needed.
- Document patients blood pressure, weight, and smoking status.
- Call in prescriptions as directed by the dentist.
- Provide chair-side assistance during procedures as directed by attending dentist.
- Perform lab tasks, including denture and crown preparation.
- Ensure lab cases for the next day have arrived from the lab.
- Set up, break, and wipe down treatment room between patients.
- Clean, check, sterilize dental instruments, flush water lines, and maintain autoclaves.
- Help with tracking and ordering supplies.
- Follow all safety protocols set forth by CHP, Department of Public Health, and OSHA.
- Answer phones and assist front desk.
- Schedule new and established patient appointments as needed.
- May collect patients co-pay, deductibles, and treatment payments when applicable.
- Relieve and step in for receptionist when needed.
- May be responsible to open and close front door of office at start and end of day.
- Confirm patient appointments for the upcoming days.
- Inform Dental Center Practice Manager of any irregular procedure observed by a patient or companion while in the waiting area or during intake process.
- Observe and cooperate with the security of the dental center at all times.
Requirements:
- Demonstrate ability to manage projects or tasks.
- Manage difficult or emotional patient situations.
- Respond promptly to patient needs.
- Solicit patient feedback to improve service.
- Respond to requests for service and assistance.
- Complete administrative tasks correctly and on time.
- Cover when needed and cross-train for additional administration/dental coverage or other site management as needed.
- Maintain confidentiality.
- Professional, welcoming, and pleasant personality.
- Contribute to building a positive team spirit.
- Respond well to questions.
- Takes careful and accurate notes.
- Follow up on messages and ensures delivery of messages.
- Compose/type letters if requested by administration.
Essential Skills and Qualifications:
- Good communication skills, including the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Spanish speaking/bilingual skills are a plus.
- Excellent computer skills, including knowledge of Microsoft Word and Excel. Dentrix expertise is preferred. Database skills are a plus.
- Attend continuing education meetings to maintain license.
- Education and/or Experience: High school or GED. Must be listed with the State of Massachusetts as a Registered Dental Assistant. Front desk reception experience is a plus. DANB certification is required. Maintain a current CPR license.
EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
