Pharmacy Assistant

4 weeks ago


Great Barrington, Massachusetts, United States Walgreens Full time
Job Description:

In accordance with state and federal regulations, the Pharmacy Technician assists the pharmacist in the practice of pharmacy, under direct supervision. The technician performs various tasks, including assisting with the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

The Pharmacy Technician is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If certified, the technician assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Customer Experience:

The Pharmacy Technician engages customers and patients by greeting them and offering assistance with products and services. The technician resolves customer issues and answers questions to ensure a positive customer experience. The technician models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

Operations:

The Pharmacy Technician assists in the practice of pharmacy, under the supervision of the pharmacist, in accordance with state, federal, and company policy. The technician reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. The technician performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.

Responsibilities:

The Pharmacy Technician is responsible for registering all related sales on assigned cash register, collecting and handling cash as required. The technician takes customers to the OTC aisle when possible to assist in locating products. The technician handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. The technician processes manual claims for third-party program prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.

Requirements:

The Pharmacy Technician must be fluent in reading, writing, and speaking English. The technician must be willing to work a flexible schedule, including evening and weekend hours. The technician may assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required. The technician assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.

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