Operations Manager

Allied Universal is a leading security and facility services company that offers rewarding careers with a sense of purpose. Our dynamic, diverse, and inclusive workplace fosters a culture that reflects in our communities and customers we serve. We provide medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions.

We are currently hiring an Operations Manager who will be responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. The successful candidate will maintain regular communications with Security Professionals, resolving issues regarding pay, morale, or complaints. They will also manage overtime by effective scheduling and make timely, qualified hiring decisions.

The Operations Manager will take prompt action when complaints are received regarding employee performance or conduct, administer disciplinary and coaching actions, and initiate and execute routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Regularly evaluates low-performing employees for replacement, upgrade, or transfer.
• Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements. Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times. Ensures schedules are properly maintained in WinTeam and are updated regularly.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicates status of such to affected employees, to minimize financial exposure for Company.
• Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues, and executes the distribution of such pay. Acts as a Company representative in such matters as unemployment hearings, workers' compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow-up for resolution.
• Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and completes all follow-up documentation according to company standards.
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews 'No Hours Report' with branch Human Resource staff on a weekly basis, and dispositions employees who are on 'active' status with no hours, in accordance with company policies, ensuring no employees remain on 'no hours' status beyond 3 weeks.
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution. Ensures all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner.
• Ensures a smooth-running operation by enforcing post-specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training.
• Maintains a well-organized, clean, and effective working area, and ensures all daily, weekly, and bi-weekly deadlines are consistently met. Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues.
• Performs additional projects or tasks as may be directed by managers.

Qualifications:

• Minimum high school diploma or equivalent
• Minimum three (3) - five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization
• Must be able to secure a valid Guard License if required by the state in which you are applying. As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test
• May require a current state driver's license and have the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such
• Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling, and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop
• Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents, and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must demonstrate a high level of integrity, and apply rules, policies, and employment actions in a consistent, fair, and equitable manner in all situations
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required. Must be able to read, write, and speak English in a clear, concise manner

Preferred Qualifications:

• Prior security industry and/or military experience
• College degree or coursework
• Prior experience in the security industry, law enforcement, military, and/or customer service
• Experience in scheduling, operations, and/or employee management in a service-related industry

Benefits:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing:

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

C15802