Field Engineering Specialist
4 weeks ago
At Roche, we're committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you'll be the go-to expert for technical repair and maintenance of our products. With a strong background in technical repair and a passion for problem-solving, you'll thrive in this role.
The Opportunity:
- Showcase your expertise in technical repair for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Provide routine technical support, on-site service, and repair of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
This is a field-based role, and the territory is within the greater Phoenix, AZ area. Ideal candidates should live in Phoenix, AZ.
Travel expectation: 20-30% overnight travel.
Requirements:
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Successfully training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including some overnight travel, is required.
Preferred Qualifications:
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Relocation benefits are available for this job posting.
The expected salary range for this position based on the primary location of Arizona is $66,000 - $100,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.
Benefits
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