Aviation Ground Operations Specialist

2 weeks ago


Dallas, Texas, United States BusinessJet Full time

With over 25 years of excellence in the business aviation sector, Business Jet attributes its success to a dedicated team of more than 150 aviation professionals. Join us in delivering a personalized and vibrant aviation experience characterized by trusted service and a family-oriented environment.

We are expanding and have openings across various shifts:

  • 1st shift - 6 a.m - 2 p.m.
  • 2nd shift - 2 p.m. - 10 p.m.
  • 3rd shift - 10 p.m. - 6 a.m.
    • Some flexibility may be required during the training phase on day shifts. Shift differentials apply post-training completion.
The Aviation Ground Operations Specialist plays a vital role in the flight line operations at Business Jet Center. This position is responsible for maintaining our high standards of service and providing a variety of customer and aircraft-related services, including aircraft refueling, towing, and ramp duties.

Key Responsibilities:
  • Deliver exceptional customer service to pilots, passengers, and aircraft owners.
  • Perform aviation services, including but not limited to:
    • Towing and refueling of aircraft.
    • Guiding arriving aircraft into position and assisting departing aircraft while utilizing marshaling signals.
    • Handling baggage, providing vehicle valet, and shuttle services for customers.
    • Executing other aircraft-related tasks such as service order documentation, lavatory service, tire air service, ground maneuvering, customer relations, pilot transport, and radio communications.
    • Cleaning aircraft and providing amenities services.
  • Operate various airport ramp machinery, including fuel trucks, ground power units, and aircraft tugs.
  • Assist with all transportation needs, including picking up and dropping off passengers.
  • Collaborate with Customer Service Representatives to fulfill customer requests.
  • Adhere to safety protocols and utilize protective equipment.
  • Remain vigilant of incoming and outgoing aircraft.
  • Communicate professionally with customers and vendors to ensure satisfaction.
  • Maintain a positive attitude and multitask effectively.
  • Keep work areas and equipment clean and in professional condition.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma or GED.
  • Previous experience in aviation or FBO is preferred but not mandatory.
  • Experience with aircraft marshaling signals is advantageous.
  • Strong problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to follow detailed instructions.
  • Capacity to multitask and deliver high-quality customer service in a fast-paced environment.
  • Familiarity with different aircraft types, military time, and the phonetic alphabet.
  • Ability to work under pressure.
  • Self-motivated with a willingness to learn and accept feedback.
  • Availability to work various shifts, including nights, weekends, holidays, and overtime.
Work Environment:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. The position is active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. Employees must frequently lift and/or move items weighing over 50 pounds.

While performing the duties of this position, employees are often exposed to varying weather conditions and elevated noise levels.

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