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Customer Service Representative

2 months ago

Mountain View, California, United States Michael's Inc Full time

Job Summary: As a Customer Service team member at Michaels, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Assist customers in finding products and answering questions about our merchandise.
  • Deliver friendly and efficient customer service, resolving any issues that may arise.
  • Process transactions quickly and accurately, ensuring a smooth checkout experience.
  • Educate customers on our Voice of Customer (VOC) survey and encourage participation.
  • Engage customers on the benefits of our Rewards program and assist with enrollments.

What We Offer:

  • A fast-paced and dynamic work environment.
  • The opportunity to work with a talented team of retail professionals.
  • A competitive compensation package and benefits.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a team environment and provide exceptional customer service.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

Why Work at Michaels:

At Michaels, we are passionate about providing an exceptional shopping experience for our customers. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.