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Product Support Specialist

2 months ago

Brown Deer Wisconsin, United States Jobs for Humanity Full time
About the Role:

We are seeking a highly skilled Product Support Specialist to join our team at Jobs for Humanity. As a key member of our Client Support team, you will utilize your expertise in the business of banking to provide exceptional support to our clients.

Key Responsibilities:
  • Handle customer inquiries and resolve support issues related to financial transactions, operational controls, operational compliance, statements, and notices.
  • Provide expert, in-depth product support to customers, recreating client issues in FIS test environments to provide the best solution to the reported problem.
  • Anticipate next steps in what the client is trying to accomplish by asking probing questions.
  • Troubleshoot problems with software applications and recommend corrective action.
  • Document customer information and recurring issues to support product quality programs and product development.
Requirements:
  • The ability to work independently and be a self-starter.
  • Excellent communication skills (written and verbal).
  • Strong problem-solving, and research skills. Ability to anticipate next steps.
  • Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
  • Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
  • Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.
Preferred Qualifications:
  • Experience with core banking systems, payments, and money movement products, etc.
What We Offer:
  • Opportunities to innovate in fintech.
  • Tools for personal and professional growth.
  • Inclusive and diverse work environment.
  • Resources to invest in your community.
  • Competitive salary, and benefits.