Inbound Support Associate
2 weeks ago
Are you ready to take on a rewarding role that challenges you and allows you to assist others? Join Berkheimer Tax Innovations' Customer Service team. No prior tax experience is necessary as we provide comprehensive training.
WE ARE CURRENTLY RECRUITING INBOUND CUSTOMER SERVICE REPRESENTATIVES
YOUR ROLE:
As an Inbound Customer Service Representative, your primary responsibility will be to deliver exceptional service to our taxpayers by efficiently handling inbound calls, conducting research, and resolving inquiries.
Key Responsibilities:
- Manage incoming calls in a dynamic call-center setting
- NO COLD CALLING REQUIRED
- Ensure positive and timely communication with clients
- Utilize problem-solving skills to address complex taxpayer questions
- Demonstrate patience and empathy when dealing with taxpayer concerns
- Research and navigate various accounts and software systems
- Achieve personal, company, and client performance targets
WORK SCHEDULE & ENVIRONMENT:
- Full-time position
- Monday - Friday, 8 am - 4:30 pm
- No weekend shifts
- Initially on-site training with potential for hybrid work arrangements based on performance and business needs
COMPENSATION & BENEFITS:
- Competitive hourly wage with opportunities for monthly bonuses
- New hire bonus available
- Paid training to ensure your success
- Comprehensive Medical, Dental, Vision & Life Insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- Wellness initiatives focusing on physical, emotional, and financial health
- 401(k) plan with Profit Sharing
- Employee Assistance Program
- Optional Benefit Plans
- Flexible Spending Account (FSA) & Health Savings Account (HSA) options
- Casual business attire encouraged
WHY CHOOSE BERKHEIMER TAX INNOVATIONS? You will become part of a company dedicated to supporting local communities for over 80 years. Our commitment to our communities is matched by our commitment to our employees. At Berkheimer Tax Innovations, you will be a valued member of our team, receiving extensive training and support to foster your success. We are an equal opportunity employer and participate in E-Verify. All positions require a clean drug screening and successful background checks.
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