Technical Support Analyst

2 weeks ago


Bangor, Michigan, United States Intercare Health Network Full time

Position: IT Support Specialist at InterCare Community Health Network

About Us: InterCare is a Federally Qualified Health Center committed to delivering high-quality healthcare services to all individuals, emphasizing the importance of equitable access to health resources.

Key Responsibilities:

  • Foster a dedicated and impactful work environment
  • Engage in meaningful tasks that enhance the well-being of others
  • Provide support for hardware and users within a networked framework

Required Qualifications:

  • Associate's degree in Information Technology (Bachelor's degree preferred) or equivalent hands-on experience
  • Proficiency in Windows operating systems, PC hardware, Microsoft Office Suite, and network assistance
  • Strong analytical and problem-solving capabilities

Primary Duties:

  1. Deliver user support through phone and face-to-face interactions
  2. Oversee computer refresh initiatives with efficiency
  3. Assist with onboarding new users and recovering equipment
  4. Recommend enhancements for system performance
  5. Maintain an inventory of IT assets and provide support across departments
  6. Effectively manage virtualization platforms and virtual machines
  7. Provide prompt user support and manage help desk inquiries

Desired Skills:

  • Collaborative team member with outstanding communication and organizational abilities
  • Customer-focused with a keen interest in learning and resolving issues
  • Adaptable to evolving situations while maintaining composure under pressure

Physical Requirements:

  • Capability to perform tasks in an office setting
  • Requires mobility skills, hand-eye coordination, and the ability to lift items weighing up to 50 lbs
  • Essential visual acuity, clear verbal communication, and proficient motor skills


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