Mastercard Employee Relations Director

4 weeks ago


Harrison, New York, United States MasterCard Full time
Job Title: Director, Employee Relations

We are seeking an experienced Employee Relations professional to join our Global Employee Relations team at Mastercard. As a key member of our team, you will play a critical role in developing and implementing ER best practices and processes to support our culture of decency and fairness.

Key Responsibilities:
  • Provide expert advice to HR, managers, and employees on company policies and processes.
  • Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation, and other work-related issues.
  • Prepare investigative documentation, including interview notes and summary of findings.
  • Manage cases from intake to resolution using our case management system.
  • Provide and manage periodic reporting to senior stakeholders.
  • Establish strong cross-functional relationships at all levels and geographies.
  • Partner with control functions on investigations and outcomes.
  • Develop global guidance documents, materials, and training for HR.
  • Drive employee relations strategies, guidelines, and procedures.
  • Partner with internal employment counsel, compliance, and HR Business Partners to effectively manage employee relations issues/investigations.
  • Develop and deliver training on HR policy and processes for HR, business leaders, and employees.
Requirements:
  • Experience advising on a wide range of employee relations issues.
  • Strong knowledge of US employment law and investigative skills.
  • Strong analytical and problem-solving skills with ability to organize and analyze data.
  • Excellent interpersonal skills with demonstrated patience, tact, and respect.
  • Exceptional detail and follow-up skills.
  • Excellent verbal and written communication skills.
What We Offer:
  • A competitive base salary based on location, experience, and qualifications.
  • A comprehensive benefits package, including insurance, flexible spending account, health savings account, paid leaves, and more.
  • Opportunities for professional growth and development.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact us at reasonable_accommodationmastercard.com.



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