Customer Service Associate
2 weeks ago
The Wonderful Company is a privately owned enterprise with a commitment to delivering premium, health-conscious products. Our portfolio includes renowned brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We strive to enhance the well-being of our employees and their families while promoting a healthier world.
La Cocina Shafter serves as our newly established café, designed to meet the culinary needs of our workforce and nearby businesses. Our goal is to offer fresh, seasonal, and nutritious cuisine inspired by California's diverse cultural heritage. We are dedicated to providing exceptional food, prompt service, and a friendly environment to enrich the daily experience of our patrons.
We are currently seeking a detail-oriented and enthusiastic Customer Service Associate. This individual will play a key role in delivering outstanding service and crafting high-quality beverages.
Key Responsibilities
- Ensure that all food and beverage offerings align with the café's quality standards.
- Prepare specialty beverages while maintaining a safe and organized workspace.
- Adhere to proper food handling practices and safety regulations.
- Maintain and troubleshoot espresso and brewing equipment to ensure optimal performance.
- Operate the cash register and provide customers with information about menu items.
- Gather customer feedback and communicate suggestions for new menu items to management.
- Assist in keeping the café and storage areas clean, organized, and sanitized.
- Support the Chef or Food Service Manager with various tasks to ensure smooth operations.
- Preferred experience of 6 months to 1 year in a similar role, such as Barista or Food Server.
- A high school diploma or GED is required.
- Knowledge of food safety regulations and certification in food handling is advantageous.
- Familiarity with food and beverage products, as well as basic coffee preparation techniques.
- Understanding of the proper use and maintenance of café equipment, including grinders and espresso machines.
- Able to thrive in a fast-paced and dynamic environment.
- Strong commitment to quality service and excellent organizational skills.
- Effective communication and listening skills to interact with customers and team members.
- Problem-solving abilities and capacity to follow directions.
- Conversational Spanish is a plus but not mandatory.
- Must be capable of lifting up to 50 pounds.
Pay Rate: $19.00 per hour, with final compensation based on experience and skills.
Additional Perks
- Comprehensive benefits package including medical, vision, dental, and 401k with matching contributions.
- Opportunities for professional development and career advancement.
- Access to training programs and webinars for leadership and skill enhancement.
- Engagement in company-wide initiatives focused on problem-solving and continuous improvement.
- Participation in the Wonderful Giving program, allowing employees to support causes they care about.
- Commitment to employee wellness through various resources, including mental health support and fitness programs.
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