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Operations Area Supervisor

2 months ago

Shafter, California, United States Ross Stores, Inc. Full time

Our core values are centered around our workforce, and we are committed to fostering a supportive environment.

As the leading off-price retailer in the nation, we operate over 2,000 locations and have a proven history of success and expansion. Our mission is to provide customers with a continuous selection of high-quality brands and trendy merchandise at remarkable savings, all while delivering an enjoyable and engaging shopping experience.

Joining our organization means you will benefit from:

  • Achievement. Our dedicated team strives for excellence while continuously learning and adapting.
  • Professional advancement. We cultivate top-tier talent because our growth is directly linked to the development of our people.
  • Collaboration. We work collectively to tackle challenges and identify effective solutions.
  • Commitment to Diversity, Equity & Inclusion, and community engagement. We honor the diverse backgrounds, identities, and perspectives of our employees and customers, as our differences strengthen us. We aim to positively impact our community.

Our corporate headquarters are located in a central area, with additional buying offices in major markets and multiple distribution centers across the country. With significant annual revenues, we are recognized as a Fortune 500 company dedicated to maintaining an inclusive workplace that offers ongoing learning and development opportunities for our teams.

PRIMARY OBJECTIVE:

Oversees the activities of regular staff and temporary personnel. Evaluates production schedules and labor requirements for task completion. Interprets company policies and procedures to ensure compliance. Enforces safety standards. Analyzes production methods, performance, and efficiency for potential enhancements. Prepares performance evaluations for associates and aids in the review process. Establishes time and production benchmarks and maintains relevant records. A proactive, solution-oriented mindset is essential, demonstrating the ability to persist and take initiative to ensure high performance, quality, and service.

COMPENSATION:

The base salary range for this position is between $66,560 and $75,150, influenced by factors such as experience, skills, qualifications, education, certifications, seniority, and location. This range is just one aspect of the total compensation package, which may vary by position and location.

KEY RESPONSIBILITIES:


• Directs hourly staff to guarantee the timely and precise processing and distribution of merchandise.

Utilizes the MAP (Managing Associate Performance) framework to train, assess, motivate, coach, and evaluate associates across all job functions using established methods and standards.

Ensures efficient and accurate movement and processing of merchandise through established methods.

Organizes and prioritizes daily tasks and staffing requirements to achieve production objectives.


• Ensures quality and accuracy of work for all assigned associates.


• Cultivates a positive team culture that recognizes both individual and collective performance while maintaining a harmonious work environment.

Develops and sustains strong working relationships with other supervisors, merchandise managers, and human resources.

Conducts daily meetings to communicate important updates and priorities.

Facilitates training sessions on topics such as safety, human resources, and new processes as needed.

Implements policies and safety regulations, providing appropriate feedback to manage safe working practices.


• Conducts performance-related meetings with associates, adhering to company policies, including the separation process when necessary.


• Manages all administrative functions for the designated area.

Conducts interviews for job applicants and makes hiring decisions.

Prepares evaluations and administers reviews with support from management.

Maintains daily documentation, including time and production records.

Assists merchandise processors with documentation and troubleshooting.


• Provides updates to management regarding production planning and area needs.


• Additional responsibilities:

Participates in special projects as required.


• Attends and assists in organizing team events.

REQUIRED COMPETENCIES:


• Interpersonal Skills


• Effective Communication


• Team Collaboration


• Results Orientation


• Adaptability


• Leadership


• Organizational Skills


• Commitment to Excellence

QUALIFICATIONS:


• A bachelor's degree or two years of supervisory experience in a production or merchandising environment is preferred.


• Strong written and verbal communication skills, along with organizational and prioritization abilities, are essential.


• Excellent interpersonal skills and the ability to collaborate across various shifts and departments are required.

PHYSICAL DEMANDS:

This role requires the ability to work in a warehouse setting, on a concrete surface for extended periods.

Continuous standing, walking, hearing, pushing, and pulling are necessary.

Regular attendance and punctuality are crucial.

Frequent reaching, bending, stooping, talking, and handling objects, with the ability to lift up to 50 lbs.

Vision requirements include the ability to see information in print and/or electronically.

This position necessitates full-time in-office presence for team interactions, meetings, collaboration, and mentoring.

SUPERVISORY RESPONSIBILITIES:

Oversees hourly associates in various roles, including but not limited to Checker, Marker, Packer, Material Handler, and Loader.

DISCLAIMER:

This job description outlines the primary duties and responsibilities of the position. It is not intended to be an exhaustive list of all tasks and responsibilities. Content may change at management's discretion.

Ross is an equal opportunity employer, considering individuals for employment or promotion based on their skills, abilities, and experience. We are committed to attracting, hiring, and developing a diverse workforce and comply with all applicable laws prohibiting discrimination.