Senior Travel Counselor and Sales Professional

6 days ago


Phoenix, Arizona, United States AAA NCNU Full time
Transformative Travel Experience Specialist

We're looking for an exceptional individual to join our AAA team as a Senior Travel Counselor and Sales Professional. If you're passionate about delivering personalized travel experiences, this role is perfect for you.

About Us

AAA NCNU is dedicated to creating unforgettable memories for our members through expert travel planning and consultation. Our team is committed to exceeding expectations and providing unparalleled service.

Key Responsibilities:
  • Investigate and respond to member inquiries, recommending tailored solutions for international and domestic travel needs.
  • Cultivate relationships with existing and prospective clients to drive repeat business and expand our network.
  • Maintain accurate member account files and ensure compliance with industry standards.
  • Process and interpret travel documents, ensuring seamless transactions for members purchasing travel products with AAA.
  • Cross-sell insurance, membership accounts, and other services to enhance the overall member experience.
  • Stay up-to-date on global events, travel trends, and industry developments to provide expert insights to members.
Requirements:
  • Ability to communicate effectively in English (verbal and written).
  • Proficiency in delivering engaging sales presentations via video conferencing and telephonic channels.
  • Skilled in using multiple applications simultaneously and providing clear communication.
  • Familiarity with basic computer applications, industry-specific tools, and telephone skills.
  • GDS experience required (Apollo/Galileo/Travelport).
  • Detailed knowledge of travel products and worldwide geography.
  • Strong consultative selling skills, with the ability to use sales techniques, product knowledge, and listening skills to identify member-specific needs.
  • Reliability in working a schedule that may include weekends/holidays and adhering to assigned work schedules.
  • A self-motivated sales drive and documented sales success.
Benefits:
  • Competitive salary: $60,000 - $80,000 per year, depending on location.
  • 401k matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
  • Benefits package, including medical, dental, vision, wellness program, and more.
  • Paid holidays.
  • Paid Time Off – Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative environment – AAA values your contribution to providing exceptional service to our members.
  • Free AAA Classic Membership.
  • AAA Product Discounts.
  • Tuition Reimbursement Program.

This is an excellent opportunity to grow your career and make a real impact in the lives of our members. If you're ready to take your sales and customer service skills to the next level, we encourage you to apply.


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