Customer Service Associate

5 days ago


Maryland, United States Homestead Gardens Full time
About the Role

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Receiving Associate in our Horticulture Supply division. As a key member of our team, you will provide vital support to our sales team and ensure smooth operations at our re-wholesale location, which serves landscapers and contractors.

Responsibilities
  • Assist with interoffice mail delivery and pick-up.
  • Support the cashier during busy times and cover breaks.
  • Answer phones with a friendly, helpful demeanor.
  • Keep the store looking fresh and inviting.
  • Order supplies and uniforms to ensure the team is ready to succeed.
  • Manage scheduling and time approvals to keep operations on track.
  • Help with placing bulk orders and tracking incoming stock.
  • Create purchase orders, check pricing accuracy, and receive orders.
  • Maintain inventory and create SKU's as needed.
  • Collaborate with our marketing team to create eye-catching 'sale' signage.
  • Assist customers with rental paperwork and handle deposits and bank transactions.
Requirements
  • You're passionate about providing exceptional customer service and enjoy supporting others.
  • You thrive in a fast-paced environment, handling multiple tasks with ease.
  • You're organized, detail-oriented, and have 2-3 years of administrative experience.
  • You enjoy working in a collaborative, hands-on environment and can consistently lift 30 lbs.
  • You're comfortable working outdoors in various weather conditions.
  • You are available to work some Saturday mornings.
Why Work with Us
  • We've been voted the 'Best Of' for 49 years and counting.
  • We are proud to be the #1 family-owned retailer in Anne Arundel County, MD.
  • Homestead Gardens has donated over $1 million to support the local community.
  • Enjoy competitive pay, flexible hours, and plenty of opportunities for professional development.
Benefits
  • Comprehensive Health, Dental, and Vision Insurance.
  • 401(k) plan and Health Savings Accounts (HSAs).
  • Paid vacation, sick leave, and holiday pay.
  • Generous employee discount and flexible work schedules.


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