Customer Service Manager

4 weeks ago


Maryland, United States Freedom Village Store (Sykesville, Maryland) Full time
Job Title: Customer Service Manager

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Freedom Village Store in Sykesville, Maryland. As a key member of our leadership team, you will be responsible for overseeing the sales floor and driving business results.

Key Responsibilities:
  • Lead and motivate a high-performing team of Retail Sales Associates to achieve sales goals and provide excellent customer service.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Manage daily store operations, including inventory management, customer service, and visual merchandising.
  • Collaborate with store leadership to establish clear company vision and ensure team member engagement.
  • Perform other related duties as assigned.
Requirements:
  • High School Diploma or equivalent required; one year of retail management experience preferred.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office Suite.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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