Customer Service Representative
1 week ago
Salary: Midpoint: $18.50/DOE
Company: American Bank Montana
Reports to: Assistant Branch Manager
Position Status: Full-time and/or part-time, Non-exempt (hourly)
Position SummaryThe role of the Teller is vital as it serves as the primary point of contact for customers at American Bank. This position requires exceptional customer service abilities, precise mathematical skills, and a professional demeanor. Tellers play a crucial role in establishing and nurturing long-term relationships with customers through positive interactions.
Key Responsibilities- Deliver courteous and professional service to customers at both lobby and drive-up service points.
- Process deposits and withdrawals accurately, ensuring compliance with bank policies.
- Verify and cash checks, ensuring all transactions are completed in accordance with regulations.
- Accept various loan payments, ensuring accuracy in amounts and collection of any applicable fees.
- Promote and sell bank products to enhance customer engagement and generate fee income.
- Provide information about accounts and services while ensuring proper verification.
- Maintain accurate records and balance cash and negotiable items at the end of each shift.
- Complete all required compliance training and adhere to relevant regulations.
- Assist with internal audits and control of negotiable instruments.
- Manage night depository and ATM processing.
- Perform other duties as assigned by management.
- Physical demands include standing for extended periods, lifting up to 30 lbs, and maintaining focus under pressure.
- Work is conducted indoors in a clean, controlled environment.
- Exposure to potential risks, with procedures in place to mitigate hazards.
The above statements provide a general overview of the role and are not exhaustive of all responsibilities and skills required.
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