Customer Service Representative
4 days ago
Ressler Motors is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.
Key Responsibilities- Customer Interaction: Greet customers promptly and professionally, acknowledging their presence and utilizing porters as needed.
- Service Preparation: Prepare for scheduled customers by reviewing vehicle history, appointment details, and necessary repairs.
- Vehicle Inspection: Conduct thorough walk-around inspections to identify potential body, glass, and paintless dent repairs.
- Communication: Communicate with customers to determine the nature of scheduled maintenance, advise on recommended repairs, and develop repair orders.
- Repair Order Management: Accurately document customer information, vehicle maintenance, and mileage, and obtain customer signatures on all repair orders.
- Customer Updates: Keep customers informed of status changes, including cost, time, and additional recommendations.
- Team Collaboration: Communicate with technicians and dispatch to ensure efficient and effective service delivery.
- Claims and Invoicing: Set up claims for customer service contracts and review final invoices with customers during active delivery.
- Customer Satisfaction: Maintain a high level of customer satisfaction by discussing surveys and offering next service appointments.
- Education: High School Diploma or Equivalent.
- Experience: Preferred two years of experience in a dealership position, with ASE certification.
- Skills: General knowledge of vehicle mechanical operations, excellent communication and customer service skills.
$19/hour + commission, with an average annual salary of $40,000-$65,000.
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