Alarm Customer Care Representative

1 month ago


Southfield, Michigan, United States Guardian Alarm Full time

**Job Title:** Alarm Customer Care Specialist

**Job Summary:**

We are seeking a highly skilled and customer-focused Alarm Customer Care Specialist to join our team at Guardian Alarm. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues related to our alarm systems.

**Key Responsibilities:**

  • Interact with customers to provide support and information on Guardian Alarm's products and solutions
  • Ensure that appropriate actions are taken to resolve customer problems and concerns
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments in MAS
  • Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise
  • Perform all procedures as required to resolve customer problems and/or concerns

**Requirements:**

  • High School Diploma or G.E.D.
  • Some college preferred
  • 1-2 years of customer service experience required
  • Excellent communication skills, including active listening
  • Service-oriented and able to resolve customer grievances
  • Proficient computer skills with the ability to learn new software
  • Knowledge of, or ability to learn, Guardian Alarm's products and solutions
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment

**What We Offer:**

  • Competitive compensation package with monthly and annual bonus potential
  • Coverage-rich benefits packages available for you and your family
  • Retirement plan with 100% company match
  • 8 company-paid holidays in addition to paid vacation/sick time off
  • Specialized, paid training when you start and ongoing
  • Monthly employee appreciation and recognition events
  • Annual employee appreciation outings
  • Employee referral bonuses
  • Free home alarm program for employees

**Why Work at Guardian Alarm:**

We are committed to providing our customers with exceptional service and support. As a Guardian Alarm employee, you will have the opportunity to work with a talented team of professionals who are passionate about delivering outstanding results. We offer a competitive compensation package, comprehensive benefits, and a range of perks to support your career growth and well-being.



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