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Customer Service Representative

2 months ago

Mesa, Arizona, United States Floworks International LLC Full time
Job Description

Job Summary:

FloWorks International LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Inside Sales: Process customer transactions, including orders, quotes, and returns.
  • Communication: Communicate with customers regularly to ensure ongoing customer satisfaction.
  • Product Knowledge: Stay up-to-date on product information, including availability, pricing, and features.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a timely and professional manner.
  • Team Collaboration: Work closely with internal departments to ensure seamless customer service and support.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 1 year of computer experience, including Microsoft Office and Microsoft Windows products.
  • Skills: Excellent communication, problem-solving, and customer service skills.
  • Work Environment: Prolonged periods of sitting at a desk and working on a computer.

What We Offer:

  • Tuition Reimbursement: Opportunities for professional growth and development.
  • Competitive Pay and Bonus: Competitive salary and bonus structure.
  • Benefits: Medical, dental, life, and supplemental benefits.
  • 401(K) Retirement Plan: Company matching up to 4%.
  • Employee Referral Program: Incentives for employee referrals.
  • Volunteer Time Off: Opportunities for community involvement.