Front Desk Manager

1 week ago


Oconomowoc, Wisconsin, United States Forward Dental Full time
About the Company

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its supported doctors in 38 states and over 1400 offices. Each supported office is unique to the community and the patients they serve.

The Role

This Business Support Associate role will be responsible for managing front office duties, including greeting patients, answering phones, and communicating with insurance companies.

Key Responsibilities
  • Patient Experience: Create a great first impression of our team by greeting and welcoming patients as they enter the office.
  • Front Office Management: Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
  • Scheduling and Records: Utilize Dentrix for patient scheduling and records.
  • Claims and Payments: File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.


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