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IT Systems Engineer

2 months ago

Boston, Massachusetts, United States Infracore Full time
Job Overview

IT SYSTEMS ENGINEER

ABOUT US:

Infracore is expanding and seeking an IT Systems Engineer to become part of our distinguished team of IT specialists.

Established in 2003, Infracore adopts a personalized approach to delivering comprehensive IT infrastructure support, systems management, network architecture, and security, along with desktop assistance and strategic advisory for mid-sized, technology-driven enterprises.

We are committed to nurturing an employee-focused environment through teamwork and providing opportunities, training, and resources for our team members to achieve their highest potential. Our core values are rooted in Integrity, Commitment, and Trust.

Key Responsibilities:

  • Develop strong relationships with Infracore colleagues and leadership, as well as client end users.
  • Oversee and manage clients' IT infrastructure, which includes Microsoft 365, Windows Server, Active Directory, networking, cloud services (Azure, AWS), service desk, and cybersecurity initiatives.
  • Act as the primary escalation point for IT issues, providing support to desktop and IT specialists, engaging with IT vendors confidently, and implementing preventative measures.
  • Assist in designing and deploying enterprise-level projects for storage, networking, data backup, endpoint management, and mobile device management, while suggesting enhancements and driving solutions with a cloud-first mindset.
  • Implement the systems maintenance strategy, ensuring routine tasks such as monitoring backups, patching systems, and conducting test restores are executed, while seeking opportunities for automation and simplification.
  • Promote best practices for cybersecurity, ensuring adherence to standards such as MFA, least-privilege access, and Conditional Access.
  • Possess a foundational understanding of the compliance landscape relevant to clients (e.g., SOX, HIPAA, CCPA) and articulate these standards, including data protection and control measures.
  • Contribute to the technical growth of team members by assisting in onboarding new hires and sharing expertise.
  • Support leadership in developing the IT Budget and Strategy for the upcoming year by researching trends, identifying technical needs, and managing system upgrades.

Required Qualifications:

  • High school diploma or equivalent combination of education, certifications, and experience.
  • 5+ years of relevant experience in deploying and managing enterprise IT systems.
  • In-depth knowledge of Active Directory.
  • Proficiency in Windows Server technologies, including configuration and troubleshooting of DFS, NPS, DHCP, DNS, and ADDS.
  • Familiarity with the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Understanding of Microsoft 365 security best practices, including Microsoft Secure Score and third-party configuration standards.
  • Experience with Azure AD, including synchronization methods, Enterprise Applications, SSO, and Conditional Access setup.
  • Knowledge of cybersecurity measures and best practices, such as multi-factor authentication, endpoint protection, SSL certificates, and encryption.
  • Experience managing AWS and/or Azure, including designing and implementing scalable infrastructures and conducting migrations.
  • Understanding of TCP/IP networking, including packet data capture and analysis for troubleshooting.
  • Ability to design complex and redundant networks across multiple sites, subnets, and utilizing WAN and VPN technologies.
  • Familiarity with at least one scripting language (PowerShell preferred).
  • Experience setting up physical servers, including RAID configuration, firmware updates, and OS/Hypervisor installation.
  • Knowledge of SAN and storage platforms, including disk types, RAID configurations, and data replication.
  • Experience with enterprise backup software, including backup and restore processes.
  • Familiarity with virtualization solutions (VMWare, Hyper-V).
  • Experience with endpoint imaging solutions using tools such as WDS, Ghost, Acronis, and System Center.
  • Conducting network audits.

Company Benefits:

  • Work-Life Balance
  • Competitive Salary
  • Certification path and reimbursement
  • Medical, Dental, Vision coverage
  • Employer-paid Life & Long-Term Disability Insurance
  • 401(k) matching
  • Paid time off and holiday pay
  • Cell phone reimbursement
  • Employee Assistance Program
  • Professional development and coaching
  • Employee-led technical training
  • Social events

Infracore is an equal opportunity employer.