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Security Operations Specialist

2 months ago

Honolulu, Hawaii, United States Securitas Electronic Security Full time
{"title": "Alarm Monitoring Representative", "description": "Protecting Businesses and Individuals

At Securitas Technology, we are seeking a skilled Alarm Monitoring Representative to join our 24/7 Alarm Monitoring Center. As a key member of our team, you will play a critical role in protecting businesses and individuals by accurately and efficiently responding to alarm signals.

Our team of over 13,000 colleagues in 40 countries is dedicated to delivering an unparalleled client experience. With a focus on health, safety, and security solutions and services, we empower our clients to thrive in a rapidly changing world.

Key Responsibilities:

  • Respond to Alarm Signals: Provide exceptional service to customers by accurately and efficiently responding to alarm signals.
  • Manage Alarm Events: Manage alarm events, verify security information, and notify emergency services as needed.
  • Notify Customers: Ensure customers are properly notified of events and maintain accurate records.
  • Answer Multi-Line Telephone: Answer a multi-line telephone system and perform data entry.
  • Respond to Automation Software: Respond to all incoming alarm signals in our automation software according to documented procedures.

Requirements:

  • Work Experience: 1-3 years' work experience in a related field.
  • Typing Assessment: Ability to complete a pre-hire assessment for typing.
  • Training and Certification: Ability to complete a paid training class and pass a final exam certifying your skill as a SES Alarm Monitoring Operator.

Benefits:

  • Paid Training: Paid company training.
  • Medical and Dental Insurance: Medical, Dental, Vision, and Life Insurance.
  • Disability and Vacation Time: Company Paid Short Term and Long-Term Disability, Paid vacation, holiday, and sick time.
  • Educational Assistance: Educational Assistance.
  • Employee Discounts: Wide variety of employee discounts on travel, equipment, and more.

About Us:

Securitas Technology is a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.

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