Front Desk Associate

5 days ago


Coralville, Iowa, United States Hyatt Regency Coralville Full time

About the Role:

The Hyatt Regency Coralville is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-in and Check-out: Welcome and register guests, ensuring a smooth and efficient check-in and check-out process.
  • Customer Service: Provide prompt and courteous service to guests, responding to their requests and resolving any issues that may arise.
  • Room Assignments: Make informed decisions regarding room assignments, taking into account guest preferences and hotel availability.
  • Communication: Effectively communicate with guests, colleagues, and management, using clear and professional language.
  • Cash Handling: Maintain accurate cash handling procedures, including responsibility for the hotel's cash bank.
  • Housekeeping and Maintenance: Ensure the cleanliness and maintenance of the front office area, including the lobby and guest rooms.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer Service Focus: Demonstrate a strong commitment to customer service, with a focus on delivering exceptional experiences for our guests.
  • Technical Skills: Possess basic computer skills, with the ability to navigate our property management system and other software applications.
  • Physical Demands: Be able to stand for long periods, move throughout the front office, and perform essential job functions with minimal breaks.
  • Education: High school diploma or equivalent required.

What We Offer:

  • Competitive Compensation Package: A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team-Oriented Environment: A supportive and team-oriented work environment, with a focus on collaboration and mutual respect.

Equal Opportunity Employer: The Hyatt Regency Coralville is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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