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Food and Beverage Team Member

2 months ago

New York, New York, United States Hollywood Casino York Full time

Food and Beverage Team Member Job Summary

We are seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Hollywood Casino York. As a Food and Beverage Team Member, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and safe environment.

Key Responsibilities:

  • Receive orders and payments for food, beverage, and retail items in a prompt and courteous manner
  • Adhere to established cash control policies and procedures within the Food & Beverage department
  • Knowledge of and strict adherence to PLCB and RG standards
  • Accurate and efficient use of POS system
  • Keep work area neat, clean, and restock assigned station at end of shift
  • Clear and sanitize all tables after guests vacate
  • Greet and verbally acknowledge each guest and escort to seat promptly
  • Maintain communication with servers and inform them when a table in their section has been seated
  • Answer telephones and take reservations if necessary
  • Seating guests according to established rotation procedure, distribute menus, and explain daily features
  • Knowledge of all daily specials and featured menu items and their preparation
  • Handle guest complaints and resolve them quickly and courteously
  • Participate as a team member with all servers, buspersons, cooks, supervisors, and other casino personnel to ensure efficient operations

Requirements:

  • Must be 18 years of age
  • Previous cashier experience preferred