Help Desk Technician

2 days ago


Mansfield, Massachusetts, United States Long Island Community Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Help Desk Technician to join our team at Long Island Community Hospital. As a Help Desk Technician, you will provide technical support to our campus customers via phone and email, troubleshooting and resolving issues in a timely and efficient manner.

Key Responsibilities
  • Manage help desk tickets in a timely manner
  • Respond to customer issues via phone and email
  • Provide customer assistance and document interactions accordingly
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
Requirements
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Ability to connect and network printers
  • Able to utilize active directory
Preferred Qualifications
  • 1 year of experience working in a help desk environment
  • Proficiency with a MAC and IOS computers
  • Proficient with Office 365
  • Working Knowledge of Windows Deployment Services
Benefits

We offer a comprehensive benefits package, including dental, medical, vision, 403(b) plan, accidental death and dismemberment, life insurance, long-term disability, short-term disability, and other supplemental coverage. We also offer a tuition reimbursement program and professional development training to assist you with your career path.

Meharry strives to offer their employees a professional environment in which they can both work and build a career. As part of this effort, we offer a tuition reimbursement program and professional development training to assist you with your career path.



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