Oncology Practice Operations Director

4 weeks ago


Bel Air, Maryland, United States University of Maryland Medical System Full time
Job Description

University of Maryland Medical System is seeking a highly skilled and experienced Oncology Practice Operations Director to oversee the operational and financial performance of practices within the oncology service. The ideal candidate will have a strong background in healthcare leadership and a passion for delivering high-quality patient care.

The Oncology Practice Operations Director will be responsible for facilitating the transformation of clinical and business operations to support the continued evolution of therapies, procedures, and models of care. This will involve collaborating with leadership, marketing, finance, pharmacy, and physician outreach teams to develop and implement business plans.

The successful candidate will have excellent leadership and communication skills, with the ability to motivate and inspire team members to achieve their best. They will also have a strong analytical mindset, with the ability to utilize data and analytical tools to monitor quality metrics and advance strategic initiatives.

Key Responsibilities:

  1. Oversee the daily operations of identified practices, including hematology/oncology, breast surgery, and thoracic surgery.
  2. Monitor patient, provider call, and team member schedules to ensure adequate patient access and safe, efficient care.
  3. Collaborate with pharmacy, providers, and finance teams to select, procure, store, prepare, and administer infusion/injection pharmaceuticals.
  4. Identify opportunities for continuous performance improvement and implement changes to enhance patient and family experience.
  5. Participate in UMMS IS&T user design centers and the UMMS Cancer Network to optimize Epic/Beacon functionality and review new treatment regimens.
  6. Implement innovative tactics to optimize patient access to practices, including online scheduling and virtual visits.
  7. Assess and adjust operational variables impacting patient access and site-specific productivity.
  8. Assist in preparing, implementing, and monitoring capital and operating budgets.
  9. Supervise personnel actions, including hiring, performance, promotions, transfers, and scheduling of team members.
  10. Develop and implement strategies to optimize and maintain team member engagement.
  11. Lead by example, maintaining high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication, and optimism.
  12. Collaborate with Physician Outreach, Population Health, and Cancer LifeNet teams to identify and implement opportunities to enhance community-based referral patterns and care coordination efforts.
  13. Promote the UM UCH Foundation's grateful patient program by engaging patients in discussions regarding their experience and encouraging providers and team members to do the same.
  14. Assure preventive maintenance and accurate calibration of clinical equipment, including laboratory analyzers and infusion pumps.

Qualifications:

  • Bachelor's degree in nursing, business administration, or healthcare administration, or pursuit of master's degree in these domains.
  • 5 years or more in leadership experience in a healthcare setting, with oncology-specific experience preferred.


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