Senior Operations Manager
2 weeks ago
Job Overview
This role is accountable for overseeing daily operational management tasks for a specialized functional unit that delivers routine programs and services across various departments and agencies. The position involves planning, coordinating, supervising, and managing resources to meet unit objectives effectively.
Salary Range
$46,155 - $85,280
Ideal Candidate Profile
The successful candidate will provide essential support to the Enterprise Assessment and Oversizing programs. We seek an individual with proven experience in analyzing and resolving billing or invoice discrepancies within an automated billing framework. The ideal candidate should excel in a dynamic environment, demonstrate strong multitasking abilities, and adapt to shifting priorities with minimal oversight. Key responsibilities encompass prioritizing daily system tasks, delegating responsibilities to team members, and ensuring timely completion of daily objectives. The candidate must be proficient in both office and remote work settings. Furthermore, the ideal candidate should have a strong history of developing business process documentation, tracking or establishing key performance indicators, and experience in supervising and mentoring staff.
Core Competencies Required
Customer Commitment - Actively seeks to understand customer needs and deliver exceptional service standards. Professionalism and Integrity - Exhibits and promotes fair, honest, and ethical behaviors that foster trust within the organization and with the public. Organizational Excellence - Takes responsibility for personal effectiveness and is dedicated to the continuous enhancement of operations. Team Collaboration - Works collaboratively and builds partnerships through trust and the open exchange of diverse ideas to achieve organizational objectives.Responsibilities
Note: The following responsibilities are illustrative and not exhaustive. The omission of specific duties does not exclude them from the position if the work is similar, related, or logically assigned to the role. Depending on the area of responsibility, incumbents may perform some or all of the activities described below.
Oversees the daily operations of the unit, coordinating and managing assigned programs and resources. Establishes direction and priorities, allocating staff and resources to projects and unit initiatives. Provides supervision, guidance, training, and motivation to assigned personnel; assigns, monitors, and reviews work; evaluates performance and initiates corrective actions as necessary. Performs various administrative tasks to support the unit's activities. Implements goals, policies, procedures, and guidelines to ensure operational efficiency and effective administration. Monitors workflow, data accuracy, and overall quality of work; ensures processes and procedures are executed according to established standards. Assesses staffing requirements and identifies shortfalls; interviews, recruits, and hires new personnel. Participates in budget development by providing detailed justifications and persuasive arguments for proposals or unit initiatives, though has no direct budget approval authority. Coordinates with other branches or sections within the organization and external agencies to ensure efficient communication and service delivery. Provides consultation to clients on matters related to the functional area. Prepares various documents to document activities and manage assigned programs and resources. Performs other related duties as necessary.Job Specifications
Knowledge of the functions, services, procedures, and regulations of the assigned unit. Skill in applying supervisory techniques. Ability to support, promote, and ensure alignment with the organization's goals and vision. Ability to effectively recruit, select, develop, and retain competent staff. Ability to establish and maintain effective working relationships within and outside the organization. Ability to use initiative and exercise sound judgment. Ability to communicate effectively, both orally and in writing. Ability to effectively manage and guide group efforts. Ability to devise solutions to problems using innovative methods and processes.Physical Requirements
While performing the duties of this role, the employee is frequently required to walk, stand, sit, and communicate. Occasionally required to use hands to handle, feel, or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally need to climb, balance, stoop, kneel, crouch, or crawl.Work Category
Sedentary work - Involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work typically involves sitting most of the time, with walking and standing required only occasionally.Minimum Qualifications
Graduation from an accredited four-year college or university; AND Two years of experience directly related to the position's responsibilities; OR An equivalent combination of education (at least a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the department or relevant authorities.
Additional Job Requirements
Depending on the nature of its mission and operations, a department may require that employees in all or certain positions in this classification:
Maintain the ability to pass the necessary background checks for the position, which may include: Criminal History Background Check. Level 1 and Level 2 Background screening. Child Abuse, Abandonment, and Neglect Record Check. Sex Offender and Sexual Predator record check. Possess the necessary job-related licenses or certifications, which may include a valid Driver License.-
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