Senior Operations Manager

7 days ago


Tampa, Florida, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to lead our Dispute Resolution team at USAA. As a key member of our operations team, you will be responsible for overseeing the investigation and resolution of member disputes related to financial transactions.

Key Responsibilities
  • Lead Dispute Resolution Team: Supervise and manage a team of dispute resolution specialists to ensure timely and effective resolution of member disputes.
  • Operational Excellence: Develop and implement processes to improve operational efficiency, reduce costs, and enhance member satisfaction.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements and identify and mitigate risks associated with dispute resolution.
  • Collaboration and Communication: Foster strong relationships with internal stakeholders, including business partners and leadership, to ensure effective communication and collaboration.
  • Performance Metrics and Reporting: Develop and track key performance metrics to measure team performance and provide regular reporting to leadership.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 6+ years of experience in bank operations, including program/project management, process improvement, or business analysis.
  • Leadership Experience: 2+ years of direct team lead or management experience providing coaching, development, and leadership in a team-oriented environment.
  • Regulatory Knowledge: Demonstrated understanding of applicable state and federal regulations related to disputed transactions.
What We Offer

USAA offers a competitive salary range of $81,770-$147,190, based on experience and market data. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off.


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