Director of Operations and Community Services

6 days ago


Chippewa Falls, Wisconsin, United States Dungarvin Full time
Job Description

The Area Director is a key leadership position at Dungarvin, responsible for overseeing the management of a 13-program Adult Family Home (AFH) Service segment. This role involves supervising three Program Directors and ensuring the overall supervision of the programs, retention, training, and development.

Key Responsibilities:
  • Program Oversight: Guarantee adherence to licensing, certification, and regulatory protocols.
  • Quality Assurance: Schedule and conduct regular quality assurance assessments.
  • Staff Supervision: Supervise program staff members, encompassing performance evaluations, scheduling, and onboarding processes.
  • Behavioral Support: Offer comprehensive supervision and active monitoring of behavioral programming, ensuring the implementation of the least restrictive interventions, upholding dignity, and individual rights, and employing effective behavioral support strategies.
  • Staff Development: Develop and maintain a dedicated staff team focusing on Individual Support Plan (ISP), Behavioral Support Plans (BSP), and Individualized Program Plan (IPP) outcomes.
Qualifications:
  • Education: Bachelor's degree in Human Services, Psychology, Counseling, Allied Health, Health and Human Services, Human Services Management, Social Work, or Behavioral Science or a related field.
  • Experience: 4 years of managerial experience in the field of human services or healthcare (preferably overseeing community-based programs and support for adults with intellectual, developmental, and physical disabilities).
Skills and Abilities:
  • Service Delivery: Experience in service delivery to people with challenging behaviors/mental health needs and who require behavioral intervention preferred.
  • Financial Management: Experience working with program/home budgets.
  • Software Proficiency: Knowledgeable and adaptable to new software technologies such as PLANFUL, ULTIPRO, KRONOS, THERAP, DASHBOARD, and E-GUARDIANSHIP. Intermediate-level user of Excel, Word, Outlook, and PowerPoint.

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