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Financial Aid Program Specialist

2 months ago

Oregon, Illinois, United States East Tennessee State Full time

Position Overview
This role is pivotal in overseeing all aspects of higher education loan initiatives for the Office of Financial Aid and Scholarships. The incumbent will serve as a knowledgeable authority on the William D. Ford Federal Direct Loan program, along with various private and commercial loan options.

Key Responsibilities
The Financial Aid Coordinator will:

  • Assess student loan program eligibility with precision and uphold client service standards.
  • Safeguard the institution against audit discrepancies and related risks.
  • Calculate student loan eligibility in alignment with established financial aid practices.
  • Handle sensitive student information, collaborating with governmental and private financial entities.
  • Effectively communicate intricate financial aid matters both verbally and in writing to staff, student representatives, and borrowers.

Employment Benefits
Joining East Tennessee State University offers more than just a competitive salary. Employees benefit from:

  • 17 paid holidays annually
  • Comprehensive health and life insurance
  • Retirement plans
  • Educational assistance programs
  • Access to university facilities and services

Work Environment
ETSU is dedicated to fostering a culture of inclusivity and respect. We are an Equal Opportunity/Affirmative Action employer, ensuring a supportive environment for all.

Qualifications
Applicants should possess:

  • A Bachelor’s degree
  • At least one year of relevant business experience, or an equivalent combination of education and experience

Preferred Qualifications
Experience in financial aid processes and familiarity with the Banner Student processing system is advantageous. Knowledge of federally mandated reconciliation and the ability to review C-flags for over-loan limits is also preferred.

Skills and Competencies
The ideal candidate will demonstrate:

  • Strong understanding of federal financial aid regulations
  • Ability to make informed, independent decisions
  • Proficiency in financial aid systems and application processing
  • Excellent organizational skills to manage a heavy workload
  • Effective communication skills to engage with diverse stakeholders

We encourage candidates who are passionate about assisting students and upholding the ETSU brand with professionalism and integrity to consider this opportunity.